Monochrome Leopard Spot Jacquard Black Crossbody Bag

The quality of the outer later is poor and too thin for a bag

So I ordered this item a couple of weeks in advance to allow for the congestion of Christmas orders and deliveries taking slightly longer, it took two weeks to final be told it’s lost in transit when I kept being told it’s out for delivery and will be on the next delivery to the store. They did then rectify the issue by issuing me a replacement and this arrived 10 days ago BUT the product is ALREADY broken as the hook/loop has detached from the bag at the stitching. It’s such a beautiful item to which I now can’t use because the strap doesn’t attach to the loop, as this has come off at the stitching as well as the zip no longer being there and has come off. Items like bags have to be durable to be opened and closed so the zip has to be durable and being an over shoulder bag, the loop has to be sufficient to hold this I would like to believe that any products would last longer then 10 days and is one of my favourite stores and the whole experience of purchasing this item really has made me think twice about what I order, if at all again. So very disappointing overall experience.