Terms and Conditions

1. Definitions

 a) “Oliver Bonas” means Oliver Bonas Limited, company number 3799350, registered in England and Wales also referred to as “we” or “us” in these terms and conditions.
b) “Force Majeure” means any clause affecting the performance by Oliver Bonas of its obligations arising from acts, events, omissions, happenings or non-happenings beyond its reasonable control including (but not limited to) governmental regulations, fire, flood or any disaster or industrial dispute affecting a third party.
c) “Working days” means Monday to Friday, excluding Bank or other Public holidays.

2. Orders


 a) All contracts of sale made by Oliver Bonas shall be deemed to incorporate these terms and conditions, which shall prevail over any other terms from the party (“the Customer” ) with whom Oliver Bonas is dealing. Cancellation of orders by business to business customers is not accepted as many orders are despatched on the same day the order is placed. Cancellation of orders by consumers can only be accepted in accordance with the Consumer Contracts Regulations 2014.
b) All orders are subject to acceptance and to availability of the goods ordered. Oliver Bonas is entitled to refuse any order placed by you.c) You undertake that: 1. all details you provide to us for the purpose of purchasing goods or services offered on our website are correct and 2. the credit or debit card you use to make a purchase from us is your own or your company’s card, that you are authorised to use it, and that there are sufficient funds or credit facilities to cover the cost of any goods or services you order from us. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods or services.

3. Prices


a) All prices are inclusive of VAT at the current rates where applicable and are correct at the time of entering information.
b) Oliver Bonas reserves the right to change prices without prior notice.

4. Delivery, Title and Risk


a) Any time or date stated for delivery is an estimate only.Oliver Bonas makes every effort to despatch goods on time, but does not accept liability for failure to deliver within the stated time
b) If Oliver Bonas is unable to deliver the goods within 30 days of the date of order, the Customer will, as its sole remedy, be entitled to cancel the order and require any monies paid to Oliver Bonas in respect of that order to be refunded. In order to cancel, the Customer must send written notice of cancellation to Oliver Bonas after the above date, but before delivery of the goods or notification from Oliver Bonas that the goods are ready for delivery.
c) Oliver Bonas does not accept liability for shortages or damage to deliveries unless the Customer notifies Oliver Bonas of the shortage or damage in writing within 7 days of receipt of the delivery.
d) The customer has to accept the goods when they are ready for delivery.
e) Delivery is deemed to take place when the goods are delivered to the Customer’s nominated address, whereupon the risk of loss, breakage and all damage and all other risks shall pass to the Customer.
f) Title in the goods does not pass to the Customer until payment is received in full by Oliver Bonas .
g) If the customer cannot accept delivery, Oliver Bonas may at its option:
(1) store and insure the goods at the Customer’s expense and risk or (2) sell the goods at the best price reasonably obtainable and (after deducting reasonable storage insurance and selling costs) pay to the Customer any excess over the sale price or charge the Customer for any shortfall or (3) re-arrange delivery provided that Oliver Bonas may charge the Customer for the additional delivery costs incurred.

5. Payment


a) Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the despatch of your good(s) or provision of service to you.
b) You confirm that the credit/debit card that is being used is yours.
c) All credit/debit card holders are subject to validation checks and authorisation by the card issuer and we may share your personal information with such parties as are necessary to enable us to do such checks. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

6. Product Specifications


a) Oliver Bonas makes every effort to supply the goods as advertised but reserves the right to supply the goods subject to minor variations in actual dimensions, specifications and, in the case of bulk items, quantities without prior notice. 
b) If Oliver Bonas cannot supply the goods ordered by the Customer, Oliver Bonas reserves the right to offer goods of equal or superior quality at no extra cost. In such a case, if the Customer does not wish to accept the alternative goods offered, he or she may cancel the order and require the refund of any money paid to Oliver Bonas in respect of that order. This shall be the sole remedy of the Customer in these circumstances.

7. Trade names and Trade Marks


a) Trade names and marks (other than “Oliver Bonas” ) are not always indications of the actual manufacturer of a particular product.

8. Warranties and Returns


a) Oliver Bonas is committed to providing our customers with the highest quality products and service. However, on rare occasions, products may be found to be faulty or defective. In such cases, we offer the returns facilities described below. 
b) All goods supplied by Oliver Bonas are warranted to be generally free from defects in workmanship and materials and fit for the purpose for which such goods would normally be used. If you purchase goods in the course of your business, all other express or implied terms or warranties relating to the goods are excluded to the fullest extent permitted by law. Subject to this, however, goods are not tested or sold as being fit for any particular or for use under specific conditions, unless expressly agreed in writing. All services provided by Oliver Bonas will be provided with reasonable skill and care and within a reasonable period. If you purchase services in the course of your business, all other express or implied terms or warranties relating to the services are excluded to the fullest extent permitted by law. 
c) Subject to the right of consumers to return goods for refund under The Consumer Protection (Distance Selling) Regulations 2000 Oliver Bonas does not sell products on a trial basis. Customers are strongly advised to check suitability and specifications of products before ordering. d) In the event that Oliver Bonas, at its discretion (unless the Consumer Contracts Regulations apply), agrees to accept the return for credit of unwanted products, the goods must be returned within the guidelines of the Returns Policy.

9. Oliver Bonas’ Liability


a) Oliver Bonas shall under no circumstances be liable for any consequential or indirect damage or loss, however caused, (including (but not restricted to) loss of business or profits, loss of goodwill, damage to trading relationships, loss of data and other financial loss. (“Financial loss” in this sense does not refer to the price you have paid for the goods, which we may be liable to refund to you, in whole or in part, if the goods are faulty or do not comply with their description). Oliver Bonas’ liability in respect of all other losses shall be limited to the invoiced amount of the relevant order, provided it has been paid. b) Nothing in this agreement shall limit Oliver Bonas ’ liability for death or personal injury caused by its negligence.

10. Promotional Offers


On occasion Oliver Bonas chooses to run promotions and offers on selected products or lines. Qualifying promotions and offers will be automatically applied to your order both on the website and in-store and are subject to the below terms and conditions: 

 With the exception of free delivery offers, promotions cannot be used in conjunction with any other offers
Offers are valid only on the full price products indicated
Offers are valid for limited time periods except clearance sale items
Gift Cards and our Gift Box service are exempt from all offers
If an item is returned for a refund that brings the amount spent below any qualifying amount, the refund may be reduced to reflect this
All offers are subject to stock availability. Oliver Bonas reserves the right to amend, withdraw or extend offers at any time, without prior notice.

11. Health and Safety


a) In accordance with the Health and Safety at Work, etc Act 1974 and the Consumer Protection Act 1987, Oliver Bonas confirms that the goods it supplies as a distributor do not present a hazard to health and safety 1. when properly used for the purpose for which they are designed; and 2. if the Customer takes reasonable and normal precautions in their use.

12. Force Majeure


a) Where, in spite of its reasonable efforts, Oliver Bonas is unable to perform an obligation due to force majeure, it shall not be deemed to be in breach of its contract with the Customer.

13. The Consumer Contracts Regulations 2014


a) Contracts for the purchase of goods by a Customer not acting in the course of a business and made over the telephone or through the
Oliver Bonas website, or by mail order, are, with the exception of certain excepted contracts, subject to The Consumer Contracts Regulations
2014 (“the Regulations”). 
b) If the Regulations apply, Customers may cancel goods purchased from Oliver Bonas by sending a written notice of cancellation by post or hand delivery addressed to Customer Services at Oliver Bonas , Unit F, Gateway 3, Davies Road, Chessington KT9 1TQ or call 020 8059 2414 or by e-mail to [email protected] 
c) The notice of cancellation must be sent within 14 working days of the date of delivery after the goods are received. 
d) The Customer will be responsible for the cost of returning the goods if he or she exercises this right of cancellation under the Regulations. If the Customer does not actually return the goods to Oliver Bonas, the Customer is under a duty to make the goods available for collection at the Customer’s expense from the address to which they were delivered. 
e) The Customer is under a duty to retain possession of the goods whilst awaiting return to Oliver Bonas and to take reasonable care of them during this period. The Customer will be liable for any loss of or damage to the goods if he or she fails to comply with this obligation.

14. Errors and Omissions


a) Oliver Bonas makes every effort to ensure that all prices and descriptions quoted on its website are correct and accurate. However, the frenetic tempo of e-commerce makes it inevitable that mistakes will occasionally occur. In the case of a manifest error or omission, Oliver Bonas will be entitled to rescind the contract, notwithstanding that it has already accepted the Customer’s order and/or received payment from the Customer. Oliver Bonas’ liability in that event will be limited to the return of any money the Customer has paid in respect of the order. In the case of a manifest error in relation to price, the Customer will be entitled to purchase the goods by paying the difference between the quoted price and the correct price, as confirmed in writing by Oliver Bonas after the manifest error has been discovered. 
b) A ‘manifest error’, as the term is used in sub-paragraph a) above, means, in relation to an incorrect price, a price quoted in error by Oliver Bonas which is more than 10% less than the price that would have been quoted had the mistake not been made.

15. General


a) Nothing in these terms and conditions affects your statutory rights as a consumer 
b) If any provision in this agreement is held to be invalid or unenforceable, it shall be deemed severed from the Agreement and this shall not affect the validity or enforceability of the remaining provisions. 
c) Any waiver of a breach of this Agreement must be in writing 
d) Any variation of this Agreement must be in writing and signed by a duly authorised Oliver Bonas official. 
e) The headings are for convenience only and shall not affect the interpretation of this Agreement. 
f) Any notices given under this Agreement shall be in writing and sent: 1. by first class pre-paid post to the last known address of the party; or 2. by fax to their last known fax number; or 3. by e-mail to the last notified e-mail address of the party. 
g) The notice shall be deemed served: 1. two working days after posting; or 2. upon receipt of a successful fax transmission report; or 3. after system confirmation of e-mail delivery 
h) These terms and conditions shall be governed by and construed in accordance with the laws of England and the parties submit to the exclusive jurisdiction of the English courts 
i) Oliver Bonas may, at its discretion, record telephone transactions for staff training and quality control purposes.
j) Oliver Bonas reserves the right to change or amend these terms and conditions at any time and without prior notice.

16. Oliver Bonas Gift Cards & E-Gift Cards


a) Oliver Bonas Gift Cards and E-Gift Cards are valid for two years from the date of the last transaction. Any remaining balance will be cancelled after that time.
b) Gift Cards and E-Gift Cards cannot be exchanged for cash.
c) Gift Cards issued in GBP can be used in all Oliver Bonas stores and online at www.oliverbonas.com. Gift Cards issued in Euros can only be used online at www.oliverbonas.com/ie and those issued in USD can only be used online at www.oliverbonas.com/us. All Gift Cards can be redeemed using the 16 digit card number and 3 digit pin number.
d) Gift Cards and E-Gift Cards can be used with one other method of payment (debit / credit card or PayPal), and multiple Gift Cards can be used at the same time as a method of payment.
e) Refunds for online purchases made with a Gift Card and returned to the website will be placed back onto a new Gift Card, or if you’re an OB account holder, credited to your Account.
f) If you wish to return item(s) paid for by a Gift Card or E-Gift Card to one of our stores, you will be offered an exchange or credit note.
g) If you return a store purchase to our website, we will return the balance back to a new Gift Card. If you paid for your order partly by debit/credit card, the balance will be refunded to your original payment card. h) Gift Cards need to be retained until you are fully satisfied with your purchase.
i) Oliver Bonas is unable to refund lost, stolen or damaged Gift Cards.
j) Gift Cards and E-Gift Cards can be used towards the purchase of goods at a higher price than their face value upon payment of the difference.

17. Account creation credit offer


a) The £5 Account Credit offer is valid on any purchase in store or at oliverbonas.com.
b) The offer is valid on all items except Gift Cards and E-Gift Cards.
c) A minimum spend of £10 excluding delivery is required to use this offer.
d) Account credit valid for two years from the date of issue. Any remaining balance will be cancelled after that time.
e) Account credit cannot be exchanged for cash.
f) Account credit issued in GBP can be used in all Oliver Bonas stores and online at www.oliverbonas.com.
Account credit issued in Euros can only be used online at www.oliverbonas.com/ie and issued in USD can only be used online at www.oliverbonas.com/us.
Account credit can be applied at checkout or fast checkout and in store using the 16-digit card number and 4-digit pin number or barcode in your “My Account” area.
g) Account credit can be used together with one other method of payment (debit / credit card or PayPal).
h) Refunds for online purchases made with Account credit and returned to the website will be placed back to Account credit. Refunds for online purchases made with Account credit or Account credit together with a Gift Card and returned to the website will go back to Account credit only.
i) If you wish to return item(s) paid for by Account credit to one of our stores, you will be offered an exchange or credit note.
j) If you return an in-store purchase to our website, we will return the balance back to a new Gift Card. If you paid for your order partly by debit/credit card, the balance will be refunded to your original payment card.
k) The £5 Account Credit offer applies only once per customer using a valid email address and once per transaction. We reserve the right to remove Account Credit of any value if it is found that a customer has created more than one account using multiple email addresses.

18. Payment & Returns in Luton Airport Store


a) We accept Euro and Sterling for cash payments and Sterling for card payments in our Luton Airport store. For any payments where change is to be given, this will be paid in Sterling.
b) If you wish to return your purchase, this will be refunded in Sterling at the exchange rate at the time of the original transaction.
c) All customers will receive tax free shopping where applicable.

19. Interest Free Credit


In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options for furniture items. Payment is to be made to Klarna: Slice it. Further information and Klarna’s user terms can be found here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

20. Monthly Review Prize Draw


When you place an online order you will be asked to participate in our Reviews.co.uk online feedback survey via email and each review posted is entered into a monthly draw to win an Oliver Bonas e-voucher worth £200.

The Prize Draw is open to all UK residents, aged 18 or over, who have purchased from Oliver Bonas (online and instore) and left a verified review(s) with our partner, Reviews.co.uk., (excluding our employees, anyone directly connected with the promotion or anyone who has won this prize in the previous 12 months).

We offer no cash alternative to the £200 Gift Card and the prize is non-transferable and non-refundable. The Gift Card can be used online at www.oliverbonas.com or in any of our stores.

The draw will take place on the 1st (or the closest Monday) of each month and the winner will be notified within two weeks via email. The winner will be randomly selected from all reviews to Reviews.co.uk submitted during the previous month (closing date is 23:59 on the last day of each month).

Should Oliver Bonas be unable to contact a winner within 14 days of the draw, or if a winner is unable to accept the prize, the Promoter reserves the right to award the prize to an alternative winner, drawn in accordance with these terms and conditions.

The result of the prize draw is final and binding in all matters and no correspondence will be entered into.

Oliver Bonas reserves the right to remove or to refuse to post any submission for any reason and any refused posts will not be entered into the prize draw. In writing your review, you acknowledge that you, not the Promoter, are responsible for the contents of your submission.

Oliver Bonas reserves the right to cancel, amend, terminate or temporarily suspend this promotion in the event of any unforeseen circumstances or technical reason outside its reasonable control, with no liability to any entrants or third parties.

All entrants to competitions and offers are deemed to have accepted these rules and agree to be bound by them, and agree to co-operate in any publicity that may arise which may include their name or image being used on websites, magazines or mobile services at any time as a result of the competition.

We reserve the right to disqualify or not award a prize to an entrant who in our opinion has not entered in to the spirit of these terms and conditions or the intention of the competition.

The monthly winner’s details (name and county) will be available for six weeks from the last day of each month by sending a SAE to:

Customer Services, Oliver Bonas, Unit F, Davis Road Industrial Park, Chessington, KT91TQ

Customer information held by Reveiws.co.uk is not shared with anyone other than Oliver Bonas

21. Instagram Image Rights #YesOB


By responding #YesOB or #agree you agree to the following:

a) You grant Oliver Bonas a royalty free, perpetual, worldwide licence to use your social media handle and your social media photograph(s) and in relation to which you have responded #YesOB or #agree (the “Photos”) on oliverbonas.com, in Oliver Bonas stores (both bricks and mortar and online) and/or on any of Oliver Bonas’s platforms (including but not limited to Instagram, Facebook and Twitter and/or in printed publications (eg. Catalogues, guides).

b) Oliver Bonas may use, reproduce, distribute, combine with other materials, alter and/or edit your Photos in any manner in its sole discretion.

c) You hereby represent and warrant that (i) you own all rights in and to your Photos, (ii) you have permission from any person(s) appearing in your Photos to grant the rights herein, (iii) you are 18 years or older, and (iv) Oliver Bona’s use of your Instagram handle and/or Photos will not violate the rights of any third party or any law.

d) You hereby waive any moral rights in the Photos to which you are now or may be at any future time entitled under Chapter IV of Part I of the Copyright Designs and Patents Act 1988 or any similar provisions of law in any jurisdiction.

e) You hereby release and discharge Oliver Bonas from all and any obligation to pay you for any use of your Photos and any of the intellectual property rights contained therein in connection with the uses described above.

f) You hereby release, discharge and agree to hold Oliver Bonas and any person acting on Oliver Bonas’s behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Photos as described above.

22. Blue Light Card discount


The Oliver Bonas Blue Light Card and Network discounts are available to members who have an account on the Blue Light Card or Network websites.
Please see here for full details on how to redeem your discount.
1. To redeem the 15% discount, enter your unique promotion code at the online checkout.
2. Each code can be used once only.
3. Members can only request 5 codes in a 3 month period
4. The Discount is valid on full price items only. Sale and promotional items, delivery charges and Gift Cards/eVouchers are excluded.
5. The Discount cannot be used in conjunction with any other special offers or promotions.
6. The Discount may not be exchanged for cash and is non-transferable.
7. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
8. Oliver Bonas reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; and (iii) amend these terms and conditions.
9. Oliver Bonas cannot be held responsible for the failure of third parties to fulfil the obligations involved in this offer.
10. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
11. Promoter: Oliver Bonas Ltd., Unit F, Davis Road Industrial Park, Chessington, Surrey, KT9 1TQ 13.

23. Student Beans Discount


1. The Oliver Bonas Student Discount is available to students who hold an account with Student Beans. It can be redeemed online at oliverbonas.com or in-store
2. To redeem the 10% discount (for online offer), enter your unique promotion code at the online checkout.
3. Only one unique promotion code per hour is available from Student Beans. Each code can be used once only.
4. The Discount is valid on full price items only. Sale and promotional items, delivery charges and Gift Cards/eVouchers are excluded.
5. The Discount cannot be used in conjunction with any other special offers or promotions.
6. The Discount may not be exchanged for cash and is non-transferable.
7. Returned items will be refunded at the discounted price paid. This does not affect your statutory rights.
8. Oliver Bonas reserves the right to (i) cancel this offer at any time; (ii) refuse to allow any individual to participate in this offer; (iii) withdraw this offer if it is deemed that there has been inappropriate or unfair use; and (iiii) amend these terms and conditions.
9. Oliver Bonas cannot be held responsible for the failure of third parties to fulfil the obligations involved in this offer.
10. Oliver Bonas reserves the right to investigate any misuse of this offer.
11. These terms and conditions shall be governed by and construed in accordance with English law and the English courts shall have exclusive jurisdiction in the event of a dispute.
12. Promoter: Oliver Bonas Ltd., Unit F, Davis Road Industrial Park, Chessington, Surrey, KT9 1TQ 13.