Who is Klarna?

Klarna was founded in Sweden in 2005 and is now one of Europe’s largest banks, providing payment options to over 90 million customers worldwide.

What is Klarna Financing?

Klarna Financing offers the flexibility of paying for your purchase over 12 monthly instalments with 0% interest.

How do I use Klarna Financing?

Add any furniture (minimum value, including delivery, £300) to your bag and select Financing at the checkout. If it is the first time you have used it, you will need to provide your personal details to apply for a Klarna Account. Klarna will carry out an affordability assessment in real time. If you are approved, Klarna will create your account and your order will be placed with Oliver Bonas. Your first monthly payment will be due in a minimum of 30 days.

How can I improve my chances of being accepted for Klarna Financing?

It is really important that you provide your full name and accurate personal details at the check out, which include your email address and billing address. Your billing address is where your utility bills, financial accounts and vote is registered. Once you start the Klarna application you will be asked for your date of birth and mobile number. You will also need to confirm financial information. Your mobile number is required in case Klarna needs to reach you.

All statements will be sent to your email address, so it’s very important that you give the correct email address, otherwise you may not receive monthly statements requesting payment. If you miss payments as a result, you will be liable for late payment fees. You will also need your email address for logging into your Klarna account.

All orders are assessed individually. If you have used ‘Slice it’ before (or not), it will not affect the outcome of Klarna’s approval decision.

Is there a minimum age for using Klarna Financing?

Yes, you must be 18 years old to use Klarna Financing.

What if I have paid using Klarna Financing before?

If you have paid with Klarna previously, you must use the same email address that is connected with your Klarna account when ordering with Oliver Bonas. The order amount of any purchases you make with the Financing option will be added to your total balance in your Klarna Account, provided the new purchase does not take you over your available credit limit.

What is my credit limit?

Your credit limit is the maximum amount of credit that Klarna will offer you at this time. It depends on a number of factors including your previous credit history and an affordability assessment. Klarna will let you know by email how much credit they will offer you once you have signed your Klarna Account agreement at the checkout. Your credit limit is also shown on each monthly statement.

I’ve been asked to log in to Facebook. Is this OK?

Yes. Klarna will only ask you to log into your Facebook account if they need further information to confirm who you are.

I have been asked to go to Klarna’s website. Is this correct?

Yes. If you have chosen to pay with Financing, Klarna will send you an email with a link and further details on how to pay via your account on the Klarna website.

How do I manage my Klarna Account?

Log in to the customer portal at Klarna.com to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team. There is also Klarna app which makes managing your account super easy.

How is my statement sent?

Klarna will send your monthly Financing statement via email with instructions for making a payment and an overview of your Klarna Account. Simply click through to your Klarna Account, select ‘Make a payment’ and enter the amount you wish to pay towards your balance. You can also set up automatic monthly bank payments via your account settings to make it easier to maintain the regular payments.

How do I make a payment?

Go to the Klarna website and log into access your Klarna Account overview page. Select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Klarna provides a payment reminder that you can set up on their website so you don’t forget! Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service. There is also a Klarna app which makes managing your Klarna account really easy. You can make payments, receive reminders, review your purchases, link your bank account, and chat with customer service. You can download it from the App Store or Google Play.

Can I set up a ‘Direct Debit’ or automated payments?

Yes. Log into your Klarna Account and click on the settings button. The Payment Methods option allows you to connect a bank account to set up a Direct Debit. If you return or cancel an order, the Direct Debit payments will stop.

Is my payment information safe?

Payment information is processed securely by Klarna. No payment information is transferred to or held by Oliver Bonas. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay less than the amount owed each month?

Yes, you can choose to pay your minimum payment instead of your interest-saver payment at any time. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. However, if you choose to pay your minimum payment instead of your interest-saver payment, this will mean you will lose your offer of 0% interest with Oliver Bonas and the remaining balance will incur interest at 18.9% APR (variable).

What happens if I miss a payment or make a late payment?

If you miss a payment, Klarna will charge £12. If you miss more than two payments you will lose your offer of 0% interest with Oliver Bonas and the remaining balance will incur interest at 19.9% APR (variable).

I have cancelled my order. How long will it take until I receive my refund?

Once Oliver Bonas has processed your cancellation, Klarna will credit the balance to your account within 5 working days and provide further help if needed.

I have asked for a refund. How will I be refunded?

One it has been processed by Oliver Bonas, the refund will be made back to your Klarna Account balance. If you set up Direct Debit payments, these will stop. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

I have asked for a refund on part of my purchase only. How will this affect my monthly payments?

Klarna will reduce the total outstanding debt. You will still pay the same monthly amount, but the number of payments will be reduced and you will be finished sooner.

I’ve received my monthly statement and a payment is due, but I’ve not yet received my goods.

A selection of Oliver Bonas furniture is ‘Made to Order’ or ‘Pre-Order’, which can take up to ten weeks for delivery. We take payment at the time of your order rather than on delivery. This means that you may be requested to pay your first monthly instalment by ‘Klarna’, prior to your furniture being delivered.

I still have questions regarding payment.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.