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Returns and Refunds

We hope you’re happy with your Oliver Bonas purchase, but if you decide it’s not quite right for you, you can return most items to us within 30 days of purchase or receiving your order, whichever is later.
Depending on your return method it can take 3-5 working days for your order to arrive back to us. Once processed your refund will then be credited within a further 3-5 working days depending on your bank or payment method.
When making a return please be aware of the following:
  • Items must be returned in a fully resalable condition, which means being unused, in perfect condition and in the original packaging. We reserve the right to refuse a return on items deemed not to be resealable.
  • For hygiene reasons, piercing jewellery such as earrings purchased online can only be returned if unopened and still within sealed tamper-proof packaging. Earrings bought instore cannot be returned.
  • Sealed items e.g. cosmetics, beauty, food and drink and items for intimate use can only be returned to our stores or website if unopened and still within fully sealed packaging.
  • Swimwear must have the hygiene sticker in place.
  • Stripe & Stare knickers can be returned if they are unworn and in a resalable condition. Knickers can be tried on over clothing for size.
  • Furniture must be returned in all original packaging, we can not arrange a return without this.
Online Order Returns
Parcel Shop, Collection or Post Office
  • 3-5 working days for parcels to arrive back to us and be processed then 3-5 working days for your refund to appear in your account.
  • Choice of Parcel Shop or post office drop-off or Evri collection.
  • Free returns for online orders using our returns portal. You will be taken through step-by-step instructions using your order number (numerical only) and email address. Click here for our returns portal.
  • Please include a completed returns form.
  • Excludes furniture.
  • Only one courier label will be created per return so please ensure that all items fit into one parcel.
  • Online exchanges unavailable.
  • If you have any issues or if your return is outside of our 30-day period, please contact our Customer Service Team

OB Store (UK Only)
  • Our quickest returns method for online orders, items are processed straight away in store (excludes PayPal orders) and your refund will appear in your account within 3-5 working days.
  • You can return most online orders to your local store for a full refund or exchange, except international orders and furniture, which cannot be returned in store.
  • Online orders can not be returned to our Outlet Store.
  • PayPal orders cannot be refunded in store.
  • If you paid for your order using Apple Pay, refunds can only be processed in store using the same device that was used to make the original payment. A different device, even if linked to the same bank card or Apple Wallet, cannot be used for the refund.
  • Proof of purchase is required, returns within 30 days.
Store Purchase Returns
Oliver Bonas Store
  • Our quickest returns method for in store purchases, items are processed straight away and your refund will appear in your account within 3-5 working days.
  • Exchanges available.
  • Proof of purchase required, returns within 30 days.
ParcelShop, Collection or Drop Off
  • If you cannot get back to an OB store you can return your store purchase to our warehouse for a Gift Card refund. Please contact our Customer Service Team to arrange this.
  • Store refunds can only be processed by Gift Card so if you would prefer an original payment refund please visit an OB store.
  • It takes 3-5 working days for parcels to arrive back to us and then 3-5 working days for your Gift Card refund to be emailed to you.
  • Proof of purchase required, returns within 30 days.
Outlet Store Purchase Returns
  • Products purchased in our OB Outlet store must be returned to the same store within 14 days of purchase.
  • Returns are not eligible for refund or exchange in non-outlet stores or by post.
  • Furniture items purchased in our OB Outlet store are advertised as non-returnable.
Furniture Returns – Courier collection
  • Returns can be requested via our Customer Service Team.
  • Collections are booked in by our furniture couriers Monday to Friday.
  • Furniture must be returned in all original packaging, wrapped securely and arrive back in original condition.
  • Proof of purchase required, returns within 30 days.
  • For full furniture returns information please click here.
International Returns
  • Oliver Bonas is a UK-based company, so all returns will need to come back to our warehouse in the UK. Please check with your local post office or courier company for any customs forms needed or extra import taxes or fees that you may be liable to pay.
  • Customers in Ireland, France, Germany, Mainland Spain and the USA can use our free returns portal.
  • Customers in the rest of the world are responsible for any local postage costs associated with returns and orders should be sent back to –
    Oliver Bonas Returns, Unit 1, Lions Park Avenue, Chessington, KT9 1ST, United Kingdom.
  • Please include a completed returns form.
Faulty Product Returns
Returns Terms and Conditions
  • All items must be returned with a completed returns form and proof of purchase.
  • Standard Delivery, Click and Collect and Parcel Shop delivery fees will only be refunded if the entire order is returned. Next day and Saturday delivery fees will not be refunded. If you are returning a faulty item please contact our Customer Service Team to refund your shipping fee.
  • To find out more about returns and refunds, please visit our Help Centre.

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