What if I don't like the product I ordered when it arrives?
We're sure you will like it, but if not, you can return it to us within fourteen working days of delivery for a full refund. We do ask that that it is returned to us in pristine condition and in its original packaging.
What if the item is damaged when it arrives or you are sent the wrong item?
Quality Controllers check your furniture to make sure it's up to our standards before we dispatch it to you, so damages are rare. If you are unhappy with the quality of the item or if we've sent you the wrong item, please let us know within 24 hours of delivery. Contact the customer service department on 020 8974 0110
You will be contacted by someone from our customer service department who will arrange to collect the item from you and either give you a refund, arrange for a repair, or order you a replacement. It's very important that you inspect your product upon delivery and let us know if there are any faults straight away.
Photos of the damage would be really helpful and speed up the response. Please email images to firstname.lastname@example.org.
Can I cancel an order if I change my mind?
Yes, if you change your mind you can cancel at any time before your item is dispatched.
Simply contact us and we'll cancel your order. No money will be debited from your account until your order is dispatched
Can I change my existing order?
Yes, you are still able to amend your order until you have received a dispatch notification from us. Once the item has been dispatched no amendments can be made to orders