How may we help?

Delivery & returns

Do you provide 'Next Day Delivery'?

Yes,  next day delivery is available for UK residents on orders placed before 2pm Monday to Thursday and costs £7.50 (excluding furniture).  Saturday delivery is available for UK residents on orders placed before 2pm on Friday and costs £10.00 (excluding furniture).

Simply add your items to the basket and select your delivery method at the checkout.

Do I need to register to place an order?

No - you just enter your delivery and payment details and we can process the order there and then.

If you choose to, you can save your details at the end of the checkout - this is highly recommended as it is a real time saver if you do place another order in the future!

Can you deliver overseas?

Yes we can - below is the list of countries we can deliver to. Charges for Europe are a flat fee of £8.50 and £11.50 for the rest of the world.

Clothing jewellery and accessories are all fine to send overseas, but some larger homeware items and furniture would be excluded. At checkout, you will see a message to inform you if it is not possible to deliver your selection overseas.

All eligible countries are detailed in a drop down box at the checkout.

Andorra, Austria, Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Hong Kong, Iceland, Ireland, Liechtenstein, Malaysia, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, USA, Azores, Madeira, Faroe Islands, Canaries, Channel Islands

Do I qualify for free delivery?

All orders to UK delivery addresses are free on orders of £50 or more EXCLUDING orders for furniture items which are charged according to postcode and weight.

Do you deliver furniture?

Yes!

We deliver to all UK addresses (including Channel Islands, Northern Ireland, Isle of Man, Scottish Islands, Isle of White, Isles of Scilly) and for most addresses we offer a next day service.

If you find it hard to be at home during the week, we can deliver on a Saturday too.

Small furniture can also be delivered to most European countries. Delivery will take between 2 and 8 days.

Prices start from just £14 (see below) with only one payment per order, no matter how many pieces you order.

Your options will be available to select at the checkout. Please ring us on 020 8974 0110 with any queries.

We shall call you anyway to confirm your delivery choices.

Details:

  • Any non-furniture items on your order will be sent separately via our normal delivery service.
  • For Monday - Friday deliveries, we aim to complete all deliveries within 5-12 working days, dependent on stock availability.
  • Our courier company will text one hour prior to delivery to confirm.
  • Your order will be delivered to your door – what is known as a threshold delivery.  

Mainland UK Prices:

  • Small Furniture Items – including small chairs, small chests and stools.

Prices start from £14 per order for next day delivery and go up to £28 for a delivery on a Saturday by 10am.

  • Large Furniture Items – including 2 seaters, large chests, large chairs and ottomans .

Prices start from £28 per order for next day delivery and go up to £59 for a delivery on a Saturday by 10am. 

Please call us for non-mainland UK prices. The more remote islands are only available on a 2 day service.

Europe Prices:

  • We are able to deliver small furniture items to Europe & Scandinavia
  • Prices start from £24 per order and go up to £44 per order.  

Please Note: Switzerland, Leichtenstein, Bosnia, Croatia, Iceland, Montenegro, Norway and Serbia all attract a £25 customs clearance fee which is added to the delivery charge.

What are your delivery costs?

  • All Orders over £50 (excluding furniture) will receive FREE standard delivery!
  • UK Standard Delivery: £3.95 (3-5 working days)
  • UK Next Day Delivery: £7.50 (for orders placed before 2.00pm)
  • Europe Standard Delivery: £8.50 (7-10 days)
  • The Rest Of The World: £11.50 (7-14 days)
  • Furniture Delivered Nationwide from £14.00. We aim to deliver within 5-12 working days. Please check our Furniture Delivery Information for more details

When will my order be sent?

We aim to dispatch all orders received by 2.00pm the same day the order is received.

On all standard deliveries please allow 3 working days to receive your order once it has been dispatched on 1 day for express deliveries.

Orders received after 2.00pm will be dispatched the following working day, please note that orders will not be despatched after 2.00pm on a Friday, over the weekend or bank holidays.

What are your delivery policies?

We aim to dispatch all orders received by 2.00pm on the same day (subject to stock availability): Monday to Friday, except Bank Holidays.

What if I am not at home when they deliver?

Firstly, we recommend you use an address where there will be someone to receive the delivery - for many people this will be a work address.

However, if you are out, the normal procedure is for the delivery man to leave a'"While You Were Out" card. You can then re-arrange delivery for a time that suits you.

How do I return Goods?

We are happy to refund or exchange any products returned to us in a fully resaleable condition.

You need to fill in the form on the back of your invoice including your order number, contact telephone number, the reason for return and whether you would like a refund or a replacement.

For further details refer to our refund policy here including returning goods to one of our stores.

For Furniture Returns, log in to your account  on our website, go to "FAQs and Help" and send a message to our customer service department.  Alternatively, call on 020 8974 0110.

How do I return Furniture items?

What if I don't like the product I ordered when it arrives?

We're sure you will like it, but if not, you can return it to us within fourteen working days of delivery for a full refund.  We do ask that that it is returned to us in pristine condition and in its original packaging.

 What if the item is damaged when it arrives or you are sent the wrong item?

Quality Controllers check your furniture to make sure it's up to our standards before we dispatch it to you, so damages are rare. If you are unhappy with the quality of the item or if we've sent you the wrong item, please let us know within 24 hours of delivery. Contact the customer service department on 020 8974 0110

You will be contacted by someone from our customer service department who will arrange to collect the item from you and either give you a refund, arrange for a repair, or order you a replacement. It's very important that you inspect your product upon delivery and let us know if there are any faults straight away.

Photos of the damage would be really helpful and speed up the response. Please email images to customer.services@oliverbonas.com.

 Can I cancel an order if I change my mind?

Yes, if you change your mind you can cancel at any time before your item is dispatched.

Simply contact us and we'll cancel your order. No money will be debited from your account until your order is dispatched

 Can I change my existing order?

Yes, you are still able to amend your order until you have received a dispatch notification from us. Once the item has been dispatched no amendments can be made to orders

 

Shopping with us

Can I email my basket to a friend?

Yes you can! And you can send a message in case the hint is not clear enough....When you go to checkout, click on the "Email this to someone!" button near the top left of your order.

What is a "Wish List"?

Your "Wish List" is where you can keep a record of any item that you would like to buy.  You can send this list , so if you want to send a not-so-gentle reminder to a friend, you can do that, or just keep tabs on things you are thinking of buying for yourself, or perhaps as gifts for others.

To activate your Wish List, you will need to have set up an account - it only takes about 20 seconds, and will save you lots of time and hassle once its done, so highly recommended.

 

Paying For Your Order

You can pay by credit or debit card (we accept Maestro, Delta, Visa, Mastercard, and Solo). We do not deduct any payment from you until we have despatched your goods to you.

Oliver Bonas gift vouchers are valid indefinitely and can be redeemed in any of our stores. Our website currently does not offer the facility whereby gift vouchers can be redeemed online.

Tell me about security

Your card details are safe and secure when ordering from Oliver Bonas online. It is our top priority to ensure that our customers’ transaction data is kept secure at all times.

All transaction information passed between our systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any information sent to our servers are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Oliver Bonas can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Can I see my order history?

Yes you can - if you have registered with us, you can see your entire order history, manage all your addresses and contact details and preferences. Click on the "My Account" button at the top right of the screen.

A bit more About OB.....

How many nationalities do you have working at OB?

Currently 40 nationalities are represented at OB, including Italian, Lithuanian, Spanish, Greek, French, Slovakian, Polish, Estonian, Swedish, Hungarian, Irish and Portuguese!

Is Oliver Bonas a real person?

Oliver Bonas was the name given to the business by the founder, Olly Tress. Olly is still very involved with the business, so in that sense, yes, he is very much a real person.....

Is it true you have won Awards?

Modesty aside, it is.

Our industry awards only started in 2004. We have been a finalist or winner every year since, and now have a total of 5 elegant statuettes proudly displayed in our offices.

Winning awards is a great morale booster for everyone at OB who work so hard to be the best. And a reminder too that we have to keep on innovating to stay at the vanguard of our industry. It also means a great night out for 20 of us, as the awards are announced at a black tie dinner in the West End.