Delivery & Returns

 

 

 

  1.DELIVERY

Orders under £75 will be charged £3.95 for postage & packaging.

FREE UK DELIVERY FOR ORDERS OVER £75*

Orders £75 and over at the end of a transaction will receive free delivery.

NEXT DAY & EXPRESS DELIVERIES * service available and will be charged £7.50

We aim to deliver the next working day if your order is placed before 1pm, Monday to Friday. For orders placed after 1pm on Friday, during the weekend and bank holidays, we aim to deliver within 2 working days.

(Please note that this service is not offered to orders outside Mainland UK or the Highlands & Islands of Scotland. Orders from these areas will take up to 4 days to arrive)

To avoid delays, please provide a contact telephone number and an address where you can be sure that there will be someone available to receive the delivery. (If no-one is available to receive your order and it cannot fit through the letter box or left with a neighbour you will be charged for re-delivery.

SAME-DAY DESPATCH *

We aim to dispatch all orders received by 1.00pm on the same day (subject to stock availability).

Please allow 3-5 days working days to receive your order once it has been despatched on all standard deliveries and 1 day for express deliveries

 

 

Orders received after 1.00pm will be despatched the following working day, (please note that orders will not be despatched after 1.00pm on a Friday, over the weekend or bank holidays). If the item is not in stock, please allow up to 28 days for delivery to destinations within the UK. It is our policy to despatch items ordered in the shortest possible time, but we cannot be held responsible for any delays or damages occurred while in transit.

We will automatically despatch all approved orders to UK Mainland addresses – England, Scotland and Wales. For all other destinations, please contact us at orders@oliverbonas.com . Please note that orders outside the UK can take up to 7 working days to be authorised.

For large items, we do reserve the right to alter these charges. However, we will confirm charges prior to despatch should they be different from the above.

No goods or postage and packaging will be charged to your credit card until your goods have been despatched.

 

2. PAYMENT

 

You can either pay by credit or debit card (we accept Maestro, Delta, Visa, Mastercard, and Solo). We will not deduct any payment from your credit or debit card until such time as we despatch the Goods to you.

Oliver Bonas gift vouchers are valid indefinitely and can be redeemed in any of our stores. Our website currently does not offer the facility whereby gift vouchers can be redeemed online. However, if there is something you would like to order from our website and would like to redeem the gift vouchers you have, please contact us at orders@oliverbonas.com .

 

3. RETURNS POLICY - Items purchased on the website only

 

Thank you for shopping with us at Oliver Bonas.com. We hope you LOVE your purchase but in case you want to return it, we are pleased to offer a refund or exchange on any of our items returned unworn and in a saleable condition. Full policy details are as follows:

 

- Jewellery can be refunded up to 7 days after purchase with a receipt.

- Earrings, cosmetic products, hair and body accessories are non refundable.

- All sale items are refundable within 7 days of purchase in its original condition.

- We will happily exchange or refund any other item returned to us within 28 days of purchase in its original condition.

- This does not affect your statutory rights, including your right to claim a replacement where goods are faulty.

( Please note that the delivery charge is not refundable unless the goods are declared faulty )

 

4. RETURNS PROCEDURE

 

Should you wish to return anything purchased on our website, we will be happy to refund or exchange a product* provided it is in a fully resaleable condition and returned to us within the period outlined in our Returns Policy above.
You're more than welcome to return the products to us at:

Oliver Bonas

(Website Return)

Unit F, Gateway 3

Davis Road

Chessington

KT9 1TQ

 

(We recommend that you get proof of postage and include a note with your order number, contact telephone number, the reason for return and whether you would like a refund or a replacement).

Alternatively, if it's more convenient, you can return the goods* to your local store. There, you will be able to exchange the goods or get a credit note. If you prefer to have a refund, please ask the staff member to send the products (with a note of your order number, contact telephone number, the reason for return and whether you would like a refund or a replacement) to the Website. We will credit the appropriate amount back to your account and will send you an email confirming this has been done for you on receipt of the goods.

*For hygiene reasons, we cannot refund or exchange earrings, cosmetic products, hair and body accessories unless proven faulty when purchased.