Thank you for shopping with us at Oliver Bonas. We hope you LOVE your purchase. In case you want to return it, our returns policy is below:
Returning an item to the website that has been purchased on the website
- Our free returns service is only available to UK customers and for parcels weighing under 2kg
- Jewellery can be refunded or exchanged within 7 working days of you receiving your goods
- For hygiene reasons earrings, pierced jewellery, cosmetics and hair accessories purchased online must be returned to the website in the orginal packaging supplied
Sale items can be refunded or exchanged within 7 working days of you receiving your goods - All other items can be refunded or exchanged within 28 days of you receiving your goods
- We will refund you what you paid for your order but not the delivery charge, unless your order was cancelled under the UK Distance Selling Regulations, or the entire order was faulty or incorrect.
- All items must be returned with a valid invoice and a completed returns form which you will find on the reverse of your invoice
- In addition to our website returns policy, under the distance selling regulations, EU customers have 7 working days to cancel their purchase
Returning an item to any of our stores that has been purchased on the website
- Jewellery (excluding earrings) can be refunded or exchanged within 7 working days of you receiving your goods
- For hygiene reasons earrings, pierced jewellery, cosmetics and hair accessories purchased online can only be returned to the website - and in the orginal packaging supplied
- Sale items can be refunded or exchanged within 7 working days of you receiving your goods
- All other items can be refunded or exchanged within 28 days of you receiving your goods
- All website refunds and exchanges must be accompanied by a valid invoice
Returning an item to any of our stores that has been purchased in-store
- Jewellery can be refunded or exchanged within 7 working days of purchase
- For hygiene reasons earrings, pierced jewellery, cosmetics and hair accessories are non-returnable
- Sale items are non-returnable except for clothing, which can be refunded or exchanged within 7 working days of purchase
- All other items can be returned or exchanged within 28 days of purchase
- All returns must be accompanied by a valid receipt
Returning an item to the website that has been purchased in-store
- Jewellery (excluding earrings) can be refunded or exchanged within 7 working days of purchase
- For hygiene reasons earrings, pierced jewellery, cosmetics and hair accessories purchased instore are non-returnable to the website
- Sale items can be refunded or exchanged within 7 working days of purchase
- All other items can be refunded or exchanged within 28 days of purchase
- All returns to the website must be accompanied by a valid receipt and you must include your name, address and telephone number
- We advise that all packages are sent on a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty
For all of the above your statutory rights are not affected, including your right to claim a replacement where goods are faulty
To find your nearest store please visit www.oliverbonas.com/locations