Thank you for shopping with us at Oliver Bonas. We hope you LOVE your purchase. In case you want to return it, our returns policy is below
Returning an item to the website that has been purchased on the website
- Jewellery can be refunded or exchanged within 7 working days of you receiving your goods
- Sale items can be refunded or exchanged within 7 working days of you receiving your goods
- All other items can be refunded or exchanged within 28 days of you receiving your goods
- You will receive up to £3.95 p&p on any web refunds
- All items must be returned with a valid invoice and a completed returns form which you will find on the reverse of your invoice
- Our free returns service is only available to UK customers and for parcels weighing under 2kg
- In addition to our website returns policy, under the distance selling regulations, EU customers have 7 working days to cancel their purchase
Returning an item to any of our stores that has been purchased on the website
- Jewellery (excluding earrings) can be refunded or exchanged within 7 working days of you receiving your goods
- Sale items can be refunded or exchanged within 7 working days of you receiving your goods
- All other items can be refunded or exchanged within 28 days of you receiving your goods
- You will receive up to £3.95 p&p on any web refunds
- All website refunds and exchanges must be accompanied by a valid invoice
Returning an item to any of our stores that has been purchased in-store
- Jewellery can be refunded or exchanged within 7 working days of purchase
- Sale items are non-returnable except for clothing, which can be refunded or exchanged within 7 working days of purchase
- For hygiene reasons earrings, pierced jewellery, cosmetics and hair accessories are non-returnable
- All other items can be returned or exchanged within 28 days of purchase
- All returns must be accompanied by a valid receipt
Returning an item to the website that has been purchased in-store
- Jewellery (excluding earrings) can be refunded or exchanged within 7 working days of purchase
- Sale items can be refunded or exchanged within 7 working days of purchase
- All other items can be refunded or exchanged within 28 days of purchase
- All returns to the website must be accompanied by a valid receipt and you must include your name, address and telephone number
- We advise that all packages are sent on a recorded delivery service as we cannot be held responsible for any parcel that has been lost in transit. The cost of return postage will be at your expense unless the goods are faulty
For all of the above your statutory rights are not affected, including your right to claim a replacement where goods are faulty
To find your nearest store please visit www.oliverbonas.com/locations