RETURNS

Thank you for shopping with us at Oliver Bonas.com. We hope you LOVE your purchase but in case you want to return it, we are pleased to offer a refund or exchange on any of our items returned unworn and in a saleable condition. Full policy details are as follows.

- Jewellery can be refunded up to 7 days after purchase with a receipt.

- All sale items are refundable within 7 days of purchase in its original condition.

- We will happily exchange or refund any other item returned to us within 28 days of purchase in its original condition.

- We will happily exchange or refund any other item returned to us within 28 days of purchase in its original condition.

- Please note: In the interest of hygiene, pierced jewellery, cosmetic products, hair and body accessories are non refundable.

  This does not affect your statutory rights, including your right to claim a replacement where goods are faulty.

RETURN PROCEDURE:

Should you wish to return anything purchased on our website, we will be happy to refund or exchange a product provided it is in a fully resaleable condition.

Please include a note with your order number, contact telephone number, the reason for return and whether you would like a refund or a replacement.

Alternatively, if it's more convenient, you can return the goods* to your local store. There, you will be able to exchange the goods or get a credit note. If you prefer to have a refund, please make sure that you enclose your invoice and order confirmation.

-Please note that it is not possible to refund sale jewellery in store.

 *For hygiene reasons, we cannot refund or exchange earrings, cosmetic products, hair and body accessories unless proven faulty when purchased.