RETURNS
Thank you for shopping with us at Oliver Bonas.com.
We hope you LOVE your purchase but in case you want to return it,
we are pleased to offer a refund or exchange on any of our items
returned unworn and in a saleable condition. Full policy details
are as follows.
- Jewellery can be refunded up to 7 days after
purchase with a receipt.
- All sale items are refundable within 7 days of
purchase in its original condition.
- We will happily exchange or refund any other item
returned to us within 28 days of purchase in its original
condition.
- We will happily exchange or refund any other item
returned to us within 28 days of purchase in its original
condition.
- Please note: In the interest of hygiene,
pierced jewellery, cosmetic products, hair and body accessories are
non refundable.
This does not affect your statutory rights,
including your right to claim a replacement where goods are
faulty.
RETURN
PROCEDURE:
Should you wish to return anything purchased on our
website, we will be happy to refund or exchange a product provided
it is in a fully resaleable condition.
Please include a note with your order
number, contact telephone number, the reason for return
and whether you would like a refund or a
replacement.
Alternatively, if it's more convenient, you
can return the goods* to your local store. There, you will be able
to exchange the goods or get a credit note. If you prefer to have a
refund, please make sure that you enclose your invoice and order
confirmation.
-Please
note that it is not possible to refund sale jewellery in
store.
*For hygiene reasons, we cannot refund or exchange
earrings, cosmetic products, hair and body accessories unless
proven faulty when purchased.