 |
|
BR>
|
Returns |
|
Thank you for shopping with us we hope you LOVE your purchase but
in case you want to return it, we are pleased to offer a refund or
exchange on any of our items returned unworn and in a saleable
condition.
Full policy details are as follows:
- Jewellery can be refunded up to 7 days after purchase with a
receipt.
- All sale items are refundable within 7 days of purchase in its
original condition.
- We will happily exchange or refund any other item returned to us
within 28 days of purchase in its original condition.
Please note: In the interest of hygiene, pierced jewellery,
cosmetic products, hair and body accessories are non refundable.
This does not affect your statutory rights, including your right to
claim a replacement where goods are faulty.
|
|
Returns Procedure |
Should you wish to return anything purchased on our website, we
will be happy to refund or exchange a product provided it is in a
fully resaleable condition.
Please include a note with your order number, contact telephone
number, the reason for return and whether you would like a refund
or a replacement.
Alternatively, if it's more convenient, you can return the
goods* to your local store. There, you will be able to exchange the
goods or get a credit note. If you prefer to have a refund, please
make sure that you enclose your invoice and order confirmation.
-Please note that it is not possible to refund sale jewellery in
store.
· For hygiene reasons, we cannot refund or exchange earrings,
cosmetic products, hair and body accessories unless proven faulty
when purchased.
· To refund or exchange online goods in store you must present the
credit / debit that was used at the time of the original
transaction.
· If for any reason that is not possible such as you have received
a replacement card or lost the original since placing your order
please call customer services. |
|
|
|
